GET IN TOUCH
Whether it’s to find out more about our systems, to get a free quote or for free, impartial advice on any security concerns you may have, get in touch.
Drop us a message in the form here and we will be in touch as soon as possible!
Telephone: 0800 292 2169
Third Eye Security Complaints Procedure
We always endeavour to provide the best service and products for our customers. However, on rare occasion, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 292 2196 or email us at firstname.lastname@example.org we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.